Refund Policy
Last updated: 15 October 2026
Please read this before you pay.
1. Our promise
We want you to feel confident when you register. This policy explains when you can get your money back. It does not limit any rights you have under Nigerian consumer law.
2. Changing your mind
If you ask within 7 days of paying and before your first session, we will refund the full fee, less any payment-processing charges we cannot recover from Paystack or your bank.
3. After your training has started
If you ask within 14 days after your first session, we will refund the part of the fee that covers the sessions not yet delivered. The sessions already delivered are not refundable. After that period, we do not give cash refunds, but you can ask to pause your programme or move to another programme, subject to availability and any price difference.
4. If we cannot deliver
If we cancel a programme, or cannot provide your training, we will refund the fee for the part not delivered, or offer you a new start date, whichever you prefer.
5. How to ask for a refund
Email us at the address below with your name, programme and payment reference, and tell us why. We will reply within 7 working days. If a refund is approved, we pay it within 14 working days to the account or card you paid from.
6. Bank transfers
Refunds for direct bank transfers go back to the account the money came from.
7. Failed or duplicate payments
If you were charged twice or the payment failed but the money left your account, contact us with your payment reference. We will correct it or refund you.
Business details
Skill Mountain Academy Limited
Suite C8, Zara Plaza, Life Camp, Abuja, Nigeria
Phone: 0706 100 0472
Email: admission@skillmountainacademy.com